Customer service
Personalised service
Qualified and enthusiastic sales associates who take customers’ satisfaction to heart. In many countries customer service goes beyond the stores with home deliveries, orders made possible via catalogues, the web or even call centres.
Guaranteed customer satisfaction
In any Bata store in the world we repair, exchange or refund any products with defects. We exchange or refund on unworn merchandise if you change your mind.*
*Proof of purchase is required for refunds.
Customer service center
We are happy to help you. Just use one of these contacts to let us know.
Phone: +62 21 7505353 or Email: customer.service@bataindonesia.com
You can also use the Write to us form.
You might also find the answer in frequently asked questions here.
Letters should be addressed to:
PT. Sepatu Bata Tbk
Jalan RA Kartini 28, CIlandak Barat 12430
Jakarta, Indonesia
